About Us

Miracle Systems is a CMMI-III, ISO 9001-2008 8(a) Small business. Our Employees provide leading edge services

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Our Management

Our Executives average over 25 years of experience which brings a vast wealth of knowledge and expertise.

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Our Qualifications

Miracle Systems is a GSA vendor with extensive proven performance at leading federal agencies including DHS, TSA, USDOT, HHS, and DOJ.

Services


Miracle Systems is ITIL compliant and CMMI Level III certified. We provides the full suite of IT system design and planning, including:


System Planning and Design
  • Planning, Implementation, and Maintenance - Capacity Planning & Monitoring
    - Proof of Concept
    - Environmental controls
    - Budget Planning & Tracking
    - Installation and integration
  • Service Continuity and Availability Monitoring
  • Performance Reporting
  • System Support
  • Configuration Management
  • Change and Release Management
Software Development

Miracle Systems provides full-lifecycle software services from concept planning through integration and maintenance, actively using agency-standard platforms including .NET, Java, and SharePoint

  • Software design
  • Planning
  • Requirements definition
  • Systems design and development
  • Coding and testing
  • Production
  • Deployment
Infrastructure Planning

Miracle Systems provides full Enterprise Architecture (EA) assessment and planning to support diverse goals ranging from cross-entity consolidation to growth strategies. Planning, Implementation, and Maintenance encompass:

  • Capacity Planning & Monitoring
  • Service Level Agreements
  • Security Planning & Testing
  • Budget Planning & Tracking
  • Installation and integration
  • Environmental controls
Integration and Implementation

Miracle Systems supports the implementation and integration of fully developed and thoroughly tested software through our end cycle SDLC services:

  • Implementation
  • Integration
  • Maintenance
Leveraging Cloud Computing

 

At Miracle Systems, we deal everyday with the multiple technologies driving the evolution of 'Cloud Computing'.


These technologies range from increased virtualization of hardware and software resources, with their utility-like deployment and consumption, to the increased adoption of service enabled software components via the Services Oriented Architecture (SOA) approach. The pace of evolution has been facilitated by the increased availability of high bandwidth, high capacity mobile and Wi-Fi networks as well as increased leverage of open source software and automation of related technology management and governance processes.


The combination of these technologies has given rise to the on-demand type access to customizable compute resources and flexible functionality at attractive prices - which the industry has termed 'Cloud Computing'.


While this concept sounds simple, figuring out how best to use it particularly in the context of reduced budgets, legacy systems, enhanced security and related policies is quite challenging. At Miracle we are fully prepared to help you successfully develop and implement an effective cloud strategy, one that clearly identifies an incremental roadmap towards cloud adoption while remaining aligned with ground realities, business needs, cost efficiencies and value adding principles, achieving targeted return on investments while managing risks.


Miracle's Cloud Computing competency and SME's take into account all aspects of:


       - Private, Public and Hybrid Cloud offerings
       - Desktop/Server/Storage provisioning via the Infrastructure as a Service (IaaS) Model
       - Application/System modernization and simplification via Software as a Service (SaaS) Model
       - Application/System development and management via Platform as a Service (PaaS) Model
       - Application/System development and management via Platform as a Service (PaaS) Model
       - Trends in security, performance and quality of service, for cloud offerings
       - All applicable cloud computing policies and mandates like the federal, 'cloud first', and
         'FedRAMP'
       - Numerous Cloud providers and vendors - many of who are our strategic partners


We use our broad competency to help your organization benefit from the many advantages that cloud computing offers, while ensuring security and business value.


News
Emerging Technologies

Miracle Systems maintains the skills and expertise of our staff using our dedicated training facility at our Corporate Headquarters in the Court House neighborhood of Arlington, Virginia.

  • Cloud computing
  • Application virtualization
  • Collaboration and SharePoint
  • Business Analytics
    -Capture of relevant data
    - Analysis
    - Modeling
    - Decisions
  • Dashboards: Financial support, grants, budget

With our heritage in enterprise-wide database utilization, our consultants ensure that database architecture is planned to increase efficiency, minimize risk, enhance flexibility and scalability, and reduce maintenance.


Architecture and Design
Our Architecture and Design capability provides flexibility for the diverse range of supported applications and platforms inherent in all large-scale technology operations.
Development and Migration

Full database lifecycle development and migration is supported, resulting in databases that are normalized and tested, efficient and accurate queries, and thoroughly documented database schema using industry-standard products. We have experience with version upgrades and vendor-to-vendor migrations. Our status as partners with key vendors demonstrates our commitment to database expertise.

Performance Tuning
Database deployment and application implementation are preliminary steps in IT projects. Databases and applications must be analyzed and tuned to ensure continuity and speed of service. Our database expertise ensures reliability and adherence to Service Level Agreements.
Data Mining and Warehousing

Miracle Systems is a leader in providing data mining solutions to its federal clients. Solutions combine database management, data warehouses, text mining tools to structure the data, data visualization technology, and advanced data analysis. We recognize that the best data mining solutions are defined by each client's unique business, organizational, and technology environment. We have experience with all of the leading Commercial Off-The-Shelf (COTS) data mining tools.

Business Intelligence

Miracle Systems provides support for the full range of Business Intelligence tools, such as:

  • Oracle Business Intelligence Suite
  • Cognos
  • Hyperion
  • MicroStrategy
  • Informatica
  • Business Objects


Planning for this stage of the product's life is at times surprisingly inadequate. Miracle Systems LLC products and solutions plan for updates on a regular basis to promote operational efficiency.


Applications and Databases

Our highly competent IT staff can deal directly with software vendors on your behalf to ensure you are obtaining the most from your IT investment.

Help Desk

Miracle Systems LLC provides high quality user support in high trouble ticket and heavy-call traffic environments. Our Help Desk performance has delivered cost reductions by combining its courteous and trained personnel and proven processes with state-of-the-art helpdesk tools.

Miracle Systems LLC Help Desk services provide customers the following benefits:

  • 24 x 7 coverage to ensure assistance is available during users’ working hours
  • Highly skilled and knowledgeable personnel who have full understanding of your systems and can identify the cause of the problems and put the systems back in service quickly
User Support and Training

The best analysis, design, and construction of systems still require effective training and support of end users for success. Miracle Systems provides end user training through a variety of delivery platforms including webinars, computer-based training, and traditional in-class training.

Network and Security

Federal IT networks require reliable security and regular updates and maintenance. Miracle Systems provides network support, network management software capability, and backups software. Complex federal security requirements are an inherent part of all of our IT systems work, including an understanding of department-specific encryption and related requirements such as the handling of Personal Identifying Information (PII). We provide a wide range of tools and processes to ensure compliance with standards and create a secure environment for your sensitive data.

Collaboration Services

Miracle Systems supports the latest in enterprise-wide collaboration including SharePoint, Documentum, and web-based data sharing. These tools are integrated with operations procedures to ensure effective collaboration and support across the organization. Related packages such as VMware reduce configuration requirements and improve operational support.


Miracle Systems enables more reliable financial analysis by monitoring account balances and identifying systemic issues that could affect financial statement accuracy, correctness, and timeliness.


Federal Financial Systems

Miracle Systems enables more reliable financial analysis by monitoring account balances and identifying systemic issues that could affect financial statement accuracy, correctness, and timeliness. Supported platforms include:

- SAP
- Oracle Federal Financials
- Momentum
- Custom solutions

Budgetary Systems

Budget Formulation and Execution

Miracle systems provides interoperable, flexible, cost effective, and optimized solutions supporting all phases of the formulation and execution of the Federal Budget and linking budget formulation, execution, planning, performance, and financial information.


Miracle Systems assist clients in developing a Standard Operating Procedure for budget execution.  The SOP includes a budget schedule and highlights deliverables that are due during a budget cycle in accordance with Management Directive.  The SOP includes specific procedures for identification of agencies appropriations, receiving and loading U.S. Treasury warrants into the accounting system; developing SF-132 apportionment documents; loading funding for approved Apportionments; allotment of funding; loading spending plans; and allocation of funding for commitments, obligations and expenditures.

Grants Management

Our grants team is expert in all aspects of foundation and government grant management. We provide full administration for this complex and time-consuming task, including monitoring for compliance and reporting, ultimately resulting in stronger relationships with funders. Miracle Systems provides comprehensive grants management support. Miracle Systems manages the five phases of the grant lifecycle, and a synopsis of that cycle is noted below-

  • Phase 1: Program Development and Eligibility Determinations

  • Phase 2: Application Submission and Review
  • Phase 3: Allocations and Award Processing
  • Phase 4: Implementation
  • Phase 5: Evaluation

  • Accounting and Finance

    Miracle Systems offers a variety of Accounting and Financial services to Federal agencies. We provide total accounting support including transaction processing, system setup and support, and comprehensive financial reconciliation and reporting.


    Undelivered Orders (UDO) Reconciliation Support and Services

    • Miracle Systems performs Undelivered Orders (UDO) reconciliation for several federal agencies in the Washington DC area. Our UDO validation includes development and implementation of policies, procedures and processes to ensure outstanding obligations are valid, reconciled and properly stated on the agencies financial accounting system. Our UDO services are designed to improve the financial integrity of the federal agency.

    Property Plant and Equipment (PP&E) Reconciliation and Support Services

    • Miracle Systems performs Property accounting services for several federal agencies in the Washington DC area. Miracle Systems provide effective approaches for providing support and liaison in Federal Property, Plant, and Equipment (PP&E), financial management, and accounting processes. Our Team has supported several agencies in managing property accounting, the financial and reporting systems, and integrating new processes that are audit compliant and provide a high level of service to the end users.
    Reporting and Compliance

    Financial Reporting and Compliance

    Miracle Systems professionals offer extensive expertise in FSIO compliant systems and processes to help agencies improve financial control. Our experienced team is well conversant with federal financial compliance and reporting requirements. 


    Professional Services are provided for a range of supported areas, demonstrated by our customer recommendations and awards.


    Financial Consulting

    Building on our Oracle Financial technical expertise, our company has financial consulting experts providing services at several federal departments.

    IV&V

    IV&V services support federal agencies in effectively monitoring and managing complex projects. Guidance from our senior staff, many with prior federal government executive experience, ensures compliance and completion in accordance with industry standards and contractual obligations.

    Policy and Procedure

    Our employees provide policy and procedure expertise and support to the executive level.



    Miracle System brings expertise in Cyber Security and Operations. Keeping the current cyber threats in mind, we bring a layered approach that is bolstered with deep and wide experience, practices, artifacts and resources. Our approach leverages highly specialized tools, techniques, and security experts in order to understand, detect, deter and defend our customrs critical infrastructure and resources against these new and ever morphing threats. Miracle Systems has many years of experience specially with cyber defense, attack and exploitation acquired through our experience both from the industry as well as with our federal customers and their environment. Key segments within the Cyber space that we specialize in are:

    Cyber Support

    One of the key goals for the U.S. government is to enhance the security, resilience and reliability of our nation’s cyber and communications infrastructure while defending our networks from potential threats. Miracle Systems provides a range of Cyber Mission Support solutions to help our customers achieve these goals from engaging in compliance, vulnerability, threat replication and security assessments to risk mitigation and neutralizing threats and related activities. Our Cyber support work specifically addresses threats and elevates the resiliency of key assets and resources.

    Network & Security Support

    Keeping our customers' networks safe is the key objective. Accordingly, our Cyber security and operations benefit from reliable, repeatable procedures, activities, tools and artifacts. This ensures that we combat the most challenging and dispersed cyber threats facing our nation today. Miracle Systems supports our government customers before, during and after cyber incidents, deploying sound and well established Tactics, Techniques, and Procedures (TTPs) to prevent and deter attacks against critical IT infrastructure and related resources.

    Vulnerabilities & Vulnerable Areas

    The identification of thrteats and vulnerabilitiesto the key Infrastructure and resources of an enterprise is key to to determining what/when/how of countermeasures, if any that are required to be implemented such that it brings the risk to an acceptable level. To be effective in this process, we leverage skills and experience of personnel that understand known vulnerabilities their impacts and mor importantly how to mitigate and neutralize against these threats. This is where Miracle Systems excels. We have many years of diverse experience supplemented with the necessary certifications to identify vulnerabilities and develop countermeasures, we know how vulnerabilities can be mitigated, and provide sound guidance to provide the most cost effective measures to achieve the level of security required to assure mission success.


    Compliance with required standanrds, guidance and federal policies:

    Miracle Systems has developed our cyber security approach accompanied with tools, practices and artifacts such that they draw from and comply with all applicable Federal, DoD standards and policies including applicable guidance from DoD, NIST, ISO standards.

    Certification and Accreditation

    Miracle Systems has extensive experience in certification and accreditation support, from small to large enterprise, for both Classified and Unclassified Systems. Miracle Systems has conducted numerous on-site security validation activities for both government and commercial clients and have developed all required system security documentation. We are thoroughly familiar with the applicable Instructions and Directives that implements the Department of Defense Information Assurance Certification and Accreditation Process (DIACAP), the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) for Federal Information Systems, and the policy mandates of the Federal Information Security Management Act (FISMA) requirements.


    For each certification and accreditation activity we prepare the required Plan of Actions and Milestones (POA&M) that identifies the tasks that need to be accomplished to correct any security weaknesses found in systems. Additionally, we ensure the systems validation complies with the applicable Health Information Portability and Accountability Act (HIPAA), Privacy Act, Gramm-Leach-Bliley Act (GLBA), and proprietary requirements. Miracle Systems can assist your organization for all your certification and accreditation requirements.


    Miracle Systems fully prepared to transition from the Certification and Accreditation (C&A) process to the Assessment and Authorization (A&A) process utilized in the Defense Information Assurance Risk Management Framework (DIARMF) and NIST Risk Management Framework.


    If you would like more information on how Miracle Systems can help you implement a strong cyber security program in your company or organization, please contact us.

    Cyber Assessment

    Miracle Systems Cyber assessment approach is anchored around the NIST Cyber Security Framework (CSF) guidelines. We are also well versed with and leverage a variety of tolls and artifacts including the DHS Cyber Security Evaluation Tool (CSET). The foundation of our process uses a risk management model as shown below:


    Miracle Systems Risk Management approach to Cyber Assessment

    Cyber Assessment

    Using this framework provides us with a common and customizable taxonomy and mechanism that we adapt for our customers to:


    • 1) Establish their current (as-is) cybersecurity posture;
    • 2) Collaboratively based on business needs define their target (to-be) state for cybersecurity;
    • 3) Based on as-is and to-be states, identify and prioritize gaps and opportunities for improvement;
    • 4) Implement steps to mitigate risks and close gaps based on priorities established above;
    • 5) Assess progress toward the to-be state; and
    • 6) Communicate among internal and external stakeholders about cybersecurity risk and lessons learned.